Full-Time Agency Services Specialist (Atlanta, GA)

Do any of these ideas get you fired up?

  • Turbo-charging your career with one of the fastest-growing companies in the travel industry
  • Having the stability of an established company combined with an exciting startup growth atmosphere
  • A culture passionate for people and the places they travel
  • Being a part of a company committed to providing Legendary Support™ to its customers

If you said Yes!, keep reading. You may be a great fit to join our growing organization.

We look for people with a passion and gift for diagnosing problems and the desire to design simple solutions. That generally corresponds with an intense intellectual curiosity, both professionally and personally, and a deep humility about how much there is to learn and how little we actually know.

WorldVia Travel Group is a travel marketing and sales company with four distinct lines of business:

  • Travel Marketing
  • Independent Travel Agency Hosting
  • Corporate Travel Management
  • Humanitarian and Mission Travel

Before the coronavirus pandemic, WorldVia Travel Group grew at an average of 65% per year, and today we’re rebounding with amazing speed. 

Great talent is at the heart of our expansion strategy and we are looking for superstars.

We need a superstar Agency Services Specialist to join Travel Quest Network who wants to leverage their operations support experience, travel industry knowledge, and creativity to propel their career forward.

Travel Quest Network is WorldVia Travel Group’s largest business unit and one of the largest travel agent host agencies, with more than 2,500 member agencies across the United States, and we’re still growing!

In this role, you will have the:

  • Opportunity to shine working alongside a team of experienced, forward-thinking team members who are down to earth, like to have fun, but take winning seriously
  • Chance to make your mark as our company expands while enhancing our reputation in the travel community
  • Enthusiastic support for your continued professional and personal development


  • Responding to customers through a variety of channels including telephone (both inbound and outbound), video calls, email, and live chat
  • Recognize individual customer service needs and resolve their inquiry
  • Determining the quickest, most effective ways to answer a client’s questions
  • Providing introductory information to new customers
  • Ensuring that clients are satisfied with our programs
  • Letting clients know about additional products and services
  • Escalating queries and concerns
  • Troubleshooting common issues with a product or service
  • Working with the customer support team and other departments to find appropriate solutions
  • Maintaining and updating customer-related information systems to keep accurate customer records and document solutions

Experience + Qualifications

  • Excellent written and verbal communication skills
  • Experience in customer support call center
  • High level of professionalism
  • Excellent computer skills
  • Effective time management and self-accountability
  • High School Diploma


  • Flexible work environment; Remote and hybrid options
  • Employer-Sponsored Medical and Dental Insurance with Employee Contribution 
  • Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance) 
  • Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance) 
  • HSA (Health Savings Account) 
  • 401k
  • Paid Time Off

Location: Atlanta, Georgia